Privacy Policy

Last updated: January 3, 2025

1. Introduction

At Cloud, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this policy carefully.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

Account information (email address, username, password)

Profile information (display name, profile picture)

Payment information (processed securely through third-party payment processors)

Files and content you upload to our services

Communications with our support team

2.2 Automatically Collected Information

When you use Cloud, we automatically collect certain information:

Device information (IP address, browser type, operating system)

Usage data (features used, time spent, pages visited)

Log data (access times, errors, system activity)

Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services

Process your transactions and send related information

Send technical notices, updates, and security alerts

Respond to your comments and questions

Monitor and analyze usage patterns and trends

Detect, prevent, and address technical issues and security threats

Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

With your consent: When you explicitly authorize us to share your information

Service providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)

Legal requirements: When required by law, subpoena, or court order

Business transfers: In connection with a merger, acquisition, or sale of assets

Protection: To protect our rights, property, or safety, or that of our users

5. Data Security

We implement industry-standard security measures to protect your information:

Encryption of data in transit and at rest

Regular security audits and assessments

Access controls and authentication mechanisms

Secure data centers with physical security measures

Employee training on data protection practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete your information within 30 days, except where we are required to retain it for legal purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you

Correction: Request correction of inaccurate information

Deletion: Request deletion of your personal information

Portability: Request a copy of your data in a structured format

Opt-out: Opt-out of marketing communications

Cookies: Manage cookie preferences through your browser settings

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services (such as Discord). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our Discord server or support channels. For data protection inquiries, please clearly mark your communication as "Privacy Request".